The policy will provide assistance following a sudden and unexpected event which is likely to cause damage to the property, a risk to health or unreasonable discomfort which requires immediate action in order to make the property safe and secure. It provides peace of mind for landlords and their tenants in case of an unexpected emergency. Policy cover is offered alongside or automatically included within a landlord insurance policy through a broker or insurer scheme.
Problems are reported via a 24 hour / 365 day emergency assistance telephone helpline and will be dealt with by a network of quality-approved technicians and engineers.
Repairs will be undertaken to resolve the emergency by carrying out a temporary repair but a further permanent repair may also be required which will not be covered under the Residential Landlord Emergency Assistance policy (unless it is no more costly than a temporary repair) but which may be covered under the landlord insurance policy.
Main Source of Heating
- Complete failure to function or breakdown of the main heating system.
- The heating system must be annually serviced or subject to a maintenance contract and must be no more than 15 years old.
Domestic Power and Water Supply
- Complete failure of the domestic electric, gas or water supply.
Internal Plumbing and Drainage
- Sudden failure, blockage, leak or damage to the internal plumbing and drainage system.
Toilet Unit
- Sudden failure, blockage, leak or damage to the toilet bowl or cistern (where no other toilet is available in the property).